Face coverings: What affects your behaviour in a retail consulting environment?

This PROTECT National Core Study explores the wearing of face coverings amongst workers and members of the public within small consulting rooms within a retail environment. For example, services being delivered in close proximity to customers within pharmacies, opticians and hair & beauty salons, where personal services are provided away from the busy shop floor.

What benefit and value does this project contribute to society?

This project will help detect gaps in knowledge, highlight ineffective practices, and understand the things that affect people’s use of face coverings in a retail consulting environment. The project will also help to understand whether the factors affecting the wearing of face coverings are the same or different for workers providing close personal services within retail consulting environments when compared to members of the public using these services.

The valuable findings generated by this project will help to:

  • Inform sector-specific recommendations to support the continued safe operation of retail consulting rooms, for the benefit of workers and customers alike.
  • Provide an evidence base for government, industry and the wider community to target educational messaging, risk communication strategies and behaviour change campaigns among workers and consumers regarding effective wearing, storage and disposal/cleaning of face coverings.

We want to hear from you!

  • Are you a trade association/federation willing to support communications and recruitment?
  • Are you a business owner willing to display project posters or leaflets within your premises?
  • Are you a worker or member of the public wanting to find out more about the project approach and objectives?

Check whether you are eligible to take part:


This study is part of a wider programme of work: The PROTECT COVID-19 National Core Study on transmission and environment. Click here to find out more. 

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